Download QR Code

Scan To Download The ONFA App

Register

Contact Support

ONFA has built a multi-channel support system to ensure users can always access accurate, timely, and secure information throughout their experience on the platform.

Below are the official information channels and support process provided by ONFA.

Official ONFA Information Channels

  1. Website

Official ONFA Websites:

Through ONFA’s official websites, users can easily access:

  • Product updates
  • Platform policies
  • System announcements
  • User guides and instructions

These channels provide the most up-to-date and reliable information directly from ONFA.

  2. Facebook

Official ONFA Facebook Channels:

These Facebook channels are used to:

  • Share news and official announcements
  • Update users on promotions and programs
  • Provide community support and interaction
  • Assist users with common questions and guidance.

  3. Telegram

Official ONFA Telegram Channels:

  • Official Announcements Channel:
    Telegram: @onfasupport
  • Vietnam Community & User Support Channel:
    Telegram: @Onfa_Channel
  • International Community & User Support Channel:
    Telegram: @onfa_global

Telegram is ONFA’s fastest channel for system announcements, real-time updates, and community support.

  4. X (formerly Twitter)

Official ONFA X Account:

  • Official Information Channel:
    ONFA (@onfaofficial) on X

This channel is used to share official updates, announcements, and important platform news.

  5. YouTube

Official ONFA YouTube Channel:

ONFA’s YouTube channel provides:

  • Official announcements
  • Product updates
  • Educational content and platform guides

ONFA Customer Support Channels

Users can contact ONFA through the following official support channels:

  • ONFA Customer Support Center:
    Telegram: @onfasupport
  • Official Facebook Fanpage:
    ONFA Fintech (@onfaofficial) • Facebook
  • Community Support on Telegram:
    Telegram: @onfasupport

To protect your account and avoid fraud or impersonation, users are strongly advised to contact ONFA only through official channels listed above. ONFA does not take responsibility for issues arising from interactions with unofficial or fake accounts.

 

Customer Support Policy

Support Hours

Official Support Hours:
 08:00 – 22:00 (GMT+7)
 Available every day of the week, including weekends and public holidays.

Support Handling & Response Policy

To ensure fast, accurate, and secure assistance, users are encouraged to contact the appropriate support channel based on the type of issue.

For General Inquiries

Including:

  • Platform usage guidance and tutorials
  • Policy explanations, programs, and user benefits
  • General information about the ONFA ecosystem

Please contact:

  • ONFA Official Fanpage, or
  • ONFA Support Center

For Technical Issues

Including:

  • Account verification (KYC) errors
  • Transaction-related issues
  • System or application errors
  • Account lock or access restrictions
  • Asset-related complaints or disputes

Please submit a support request through ONFA’s official support system to ensure accurate handling, data privacy, and account security.

 

Submit a Support Request on the ONFA App

Users can submit a support request directly through the ONFA application by following the steps below:

Step 1

 On the home screen, select Support from the app menu.

Step 2

 Choose Create Ticket or tap the Create Request icon.

Step 3

 Fill in all required support information, including:

Issue Category:

  • On-chain / Off-chain transaction issues

  • Asset deposit or withdrawal issues

  • Internal ONFA transaction errors

  • Account information or KYC updates

  • System, access, or security issues

  • Other issues

Transaction ID (Optional):

  • The transaction ID shown in the transaction details (if applicable)

Subject:

  • A short and clear summary of the issue

Description:

  • Provide a detailed explanation of the issue, including when it occurred and the support you need

Attachments (Optional):

  • Upload relevant images or documents to help speed up the support process

Step 4

 Tap Create Ticket to submit your support request.

 

Request Processing Time

  • All support tickets are processed within up to 72 hours.
  • Requests are handled in chronological order, from oldest to newest, to ensure fairness and efficiency.

Tracking Your Support Request

Step 1

 On the home screen, select Support.

Step 2

 Your ticket list will appear with the following status labels:

  • Open
  • In Progress
  • Resolved
  • Closed
  • All

Step 3

 Select the ticket you want to view to track:

  • Submission time
  • Information you provided
  • Detailed responses from the ONFA Customer Support team

Important Notes

  • Please do not create multiple tickets for the same issue, as this may slow down the resolution process.
  • Avoid sending repeated replies in a short period of time, as this may cause your request to be pushed back in the queue.
  • All official responses will also be sent to the email address registered with your ONFA account.

ONFA is committed to supporting, protecting, and standing by users throughout their journey within the ONFA ecosystem.