Welcome to
ONFA Help Center
Search or ask question
Self-Service
Web3/Alpha Related Appeal
Report Regarding Activity-Related Matter
Crypto Deposit Not Arrived
Crypto Deposit not credited to Binance account.
Fiat Deposit Not Arrived Appeal
Investigate missing or delayed fiat deposit record.
Fiat Deposit Suspension
Request review for failed fiat deposit via card.
Fiat Withdrawal Not Received
Investigate fiat withdrawal that has not arrived.
Non-P2P Related Scam Report
Report potential rug pulls or investment scams.
Disable Account
Request to manually disable account
Reset 2FA
Reset two-factor authenticator.

1
2
3
4
5
6

Need More Support?
Chat Support
View more
Feel free to reach out to us if you encounter any issues; our chat support team is available 24/7.

Product Feedback & Suggestions
View more
Binance is always here to listen. Let’s enhance our community together.

