ONFA Account Security

Below are important steps to help you actively protect your ONFA account throughout your usage.

  1. Enable Security Authentication (OTP / 2FA)
To ensure that all activities and transactions are securely verified, ONFA strongly recommends enabling two-factor authentication (OTP/2FA) immediately after logging in.

 

  2. How to Enable OTP / 2FA

Step 1:
 After logging in, go to Account Settings → Security from the home screen.

Step 2:
 Select Enable OTP/2FA. The system will send a verification code to your registered email address or phone number.

Step 3:
 Enter the verification code and tap Confirm to complete the setup.

Important Notes

• OTP codes automatically change over time and can only be used once for each verification.
• Each ONFA account can be linked to one primary authentication device only.
• When OTP is changed or reset, certain sensitive features may be temporarily restricted for security purposes.

 

  3. Setting Up and Changing Your Password

If you suspect that your login information may have been compromised or if you forget your password, ONFA provides a fast and secure password reset process to help you regain access safely.

 

  4. Change Password

Step 1:
 From the home screen, go to Settings → Security.

Step 2:
 Select Change Password.

Step 3:
 Enter your current password → create a new password → confirm to complete the process.

 

  5. Forgot Password

Step 1:
 On the login screen, select Forgot Password.

Step 2:
 Enter the email address or phone number registered with your ONFA account.

Step 3:
 The system will send a verification code. Enter the code and create a new password.

Note: After changing your password, asset withdrawal features may be temporarily restricted to ensure account security.

 

  6. Transaction Monitoring and Security Alerts

ONFA uses an intelligent transaction monitoring system to quickly detect unusual or suspicious activities, including:

• Login alerts from unfamiliar devices
• Large-value transaction alerts
• Additional verification for sensitive actions

All security notifications are sent directly via email or in-app notifications.

Reporting Fraud and Suspicious Activity

If you notice signs of fraud, impersonation, or any unusual behavior, you can report the issue directly through the ONFA system. Our security team will review and handle the case promptly to protect your account and assets.

 

  7. How to Submit a Report

Step 1:
 From the home screen, select Support → Report Fraud.

Step 2:
 Provide all relevant information, such as wallet address, account details, and the suspected issue.

Step 3:
 Describe the situation in detail and click Submit Report.

The ONFA team will verify the information and take appropriate action as soon as possible to protect the user community.

 

  8. ONFA’s Security Commitment

ONFA is committed to maintaining the highest level of security by:

• Implementing multi-layer security for user accounts and assets
• Continuously monitoring for abnormal or suspicious transactions
• Regularly upgrading systems in line with international security standards
• Placing user safety and peace of mind at the center of all operations

ONFA strongly recommends that users enable all available security features and never share login credentials or verification codes with any third party.