{"id":361,"date":"2026-01-21T04:24:45","date_gmt":"2026-01-21T04:24:45","guid":{"rendered":"https:\/\/onfa.us\/?page_id=361"},"modified":"2026-03-30T09:05:27","modified_gmt":"2026-03-30T09:05:27","slug":"help-center","status":"publish","type":"page","link":"https:\/\/onfa.us\/vi\/help-center\/","title":{"rendered":"HELP-CENTER"},"content":{"rendered":"

Frequently Asked Questions (FAQs)<\/h2>

Need More Support?<\/h2>Welcome to<\/h0>

ONFA Help Center<\/h1>
\"\"<\/figure>Search or ask question<\/h0>
\"\"<\/figure>
\"\"<\/figure>Chat Support<\/h0>View more<\/h0>View more<\/h0>Product Feedback & Suggestions<\/h0>

Self-Service<\/h2>Web3\/Alpha Related Appeal<\/h0>Report Regarding Activity-Related Matter<\/h0>Crypto Deposit Not Arrived<\/h0>Crypto Deposit not credited to Binance account.\r
<\/h0>Fiat Deposit Not Arrived Appeal<\/h0>Investigate missing or delayed fiat deposit record.\r
<\/h0>Fiat Deposit Suspension<\/h0>Request review for failed fiat deposit via card.\r
<\/h0>Fiat Withdrawal Not Received<\/h0>Investigate fiat withdrawal that has not arrived.\r
<\/h0>Non-P2P Related Scam Report<\/h0>Report potential rug pulls or investment scams.\r
<\/h0>Disable Account<\/h0>Request to manually disable account\r
<\/h0>Reset 2FA<\/h0>Reset two-factor authenticator.\r
<\/h0>
\"\"<\/figure>1<\/h0>2<\/h0>3<\/h0>4<\/h0>5<\/h0>6<\/h0>
\"\"<\/figure>

What should I do if I can’t log in to my ONFA account?<\/span><\/b><\/p>

Please double-check the email address or phone number and password you used during registration. If you still can’t log in, use the Forgot Password feature or submit a support ticket so the ONFA team can review and assist you.<\/span><\/p>

 <\/p>

Why is my account or some features temporarily locked?<\/span><\/b><\/p>

Your account or certain features may be temporarily restricted for security reasons, such as logging in from a new device, changing your password, re-activating OTP, or when the system detects unusual activity. These restrictions are automatically lifted after the required security period.<\/span><\/p>

 <\/p>

How long does it take to process a support request (ticket)?<\/span><\/b><\/p>

ONFA processes support requests within <\/span>up to 72 hours<\/b>, in chronological order from oldest to newest. Processing time may vary depending on the complexity of the issue.<\/span><\/p>

 <\/p>

Which support channels can I use to contact ONFA?<\/span><\/b><\/p>

You can contact ONFA through the following <\/span>official channels<\/b>:<\/span><\/p>

    \n
  • ONFA Support on Telegram<\/span><\/li>\n
  • ONFA Official Fanpage<\/span><\/li>\n<\/ul>

    ONFA strongly recommends using official channels only to avoid scams or impersonation.<\/span><\/p>

     <\/p>

    How can I track the status of my support request?<\/span><\/b><\/p>

    Go to the <\/span>Support<\/b> section in the ONFA app to view your ticket status, including <\/span>Open<\/b>, <\/span>In Progress<\/b>, or <\/span>Resolved<\/b>. All updates will also be sent to your registered email address.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Frequently Asked Questions (FAQs) Need More Support? Welcome to ONFA Help Center Search or ask questionChat SupportView moreView moreProduct Feedback & Suggestions Self-Service Web3\/Alpha Related AppealReport Regarding Activity-Related MatterCrypto Deposit Not ArrivedCrypto Deposit not credited to Binance account. Fiat Deposit Not Arrived AppealInvestigate missing or delayed fiat deposit record. Fiat Deposit SuspensionRequest review for failed […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-361","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/onfa.us\/vi\/wp-json\/wp\/v2\/pages\/361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onfa.us\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onfa.us\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onfa.us\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onfa.us\/vi\/wp-json\/wp\/v2\/comments?post=361"}],"version-history":[{"count":31,"href":"https:\/\/onfa.us\/vi\/wp-json\/wp\/v2\/pages\/361\/revisions"}],"predecessor-version":[{"id":7611,"href":"https:\/\/onfa.us\/vi\/wp-json\/wp\/v2\/pages\/361\/revisions\/7611"}],"wp:attachment":[{"href":"https:\/\/onfa.us\/vi\/wp-json\/wp\/v2\/media?parent=361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}