{"id":6104,"date":"2026-03-02T04:34:53","date_gmt":"2026-03-02T04:34:53","guid":{"rendered":"https:\/\/onfa.us\/?page_id=6104"},"modified":"2026-03-30T10:07:14","modified_gmt":"2026-03-30T10:07:14","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/onfa.us\/en\/contact-support\/","title":{"rendered":"Contact Support"},"content":{"rendered":"<h2 class=\"has-text-align-left wp-block-heading\">ONFA has built a multi-channel support system to ensure users can always access accurate, timely, and secure information throughout their experience on the platform.<\/h2>\n\n<h1 class=\"has-text-align-left wp-block-heading\"><font color=\"#ffffff\">Contact Support<\/font><\/h1>\n\n<p><span style=\"font-weight: 400;\">Below are the official information channels and support process provided by ONFA.<\/span><\/p>\n<p><strong><span style=\"color: #f0b91d;\">Official ONFA Information Channels<\/span><\/strong><\/p>\n<p><b><\/b><b>\u00a0 1. Website<\/b><\/p>\n<p><b>Official ONFA Websites:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Login | ONFA:<\/b><a href=\"https:\/\/onfa.io\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">https:\/\/onfa.io<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ONFA Wiki:<\/b><a href=\"https:\/\/www.wikionfa.com\/\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">https:\/\/www.wikionfa.com\/<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Through ONFA\u2019s official websites, users can easily access:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product updates<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Platform policies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">System announcements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User guides and instructions<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These channels provide the most up-to-date and reliable information directly from ONFA.<\/span><\/p>\n<p><b>\u00a0 2. Facebook<\/b><\/p>\n<p><b>Official ONFA Facebook Channels:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ONFA Fintech Official Fanpage:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">ONFA Fintech (@onfaofficial) \u2022 Facebook<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Vietnam Community &amp; Support Fanpage:<\/b><b><br \/><\/b><a href=\"https:\/\/www.facebook.com\/?locale=vi_VN\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.facebook.com\/?locale=vi_VN<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>International Community &amp; Support Fanpages:<\/b>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Japan:<\/span><a href=\"https:\/\/www.facebook.com\/onfajapan?locale=vi_VN\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">https:\/\/www.facebook.com\/onfajapan?locale=vi_VN<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Latin America:<\/span><a href=\"https:\/\/www.facebook.com\/onfa.americalatina?locale=vi_VN\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">https:\/\/www.facebook.com\/onfa.americalatina?locale=vi_VN<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Official ONFA Facebook Group:<\/b><b><br \/><\/b><a href=\"https:\/\/www.facebook.com\/groups\/vi_VN\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.facebook.com\/groups\/vi_VN<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These Facebook channels are used to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share news and official announcements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update users on promotions and programs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide community support and interaction<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assist users with common questions and guidance.<\/span><\/li>\n<\/ul>\n<p><b>\u00a0 3. Telegram<\/b><\/p>\n<p><b>Official ONFA Telegram Channels:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Official Announcements Channel:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Telegram: <\/span><b>@onfasupport<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Vietnam Community &amp; User Support Channel:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Telegram: <\/span><b>@Onfa_Channel<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>International Community &amp; User Support Channel:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Telegram: <\/span><b>@onfa_global<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Telegram is ONFA\u2019s <\/span><b>fastest channel<\/b><span style=\"font-weight: 400;\"> for system announcements, real-time updates, and community support.<\/span><\/p>\n<p><b>\u00a0 4. X (formerly Twitter)<\/b><\/p>\n<p><b>Official ONFA X Account:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Official Information Channel:<\/b><b><br \/><\/b><b>ONFA (@onfaofficial)<\/b><span style=\"font-weight: 400;\"> on X<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This channel is used to share official updates, announcements, and important platform news.<\/span><\/p>\n<p><b>\u00a0 5. YouTube<\/b><\/p>\n<p><b>Official ONFA YouTube Channel:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ONFA Fintech Vietnam:<\/b><b><br \/><\/b><a href=\"https:\/\/www.youtube.com\/@onfafintechvietnam\/videos\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.youtube.com\/@onfafintechvietnam\/videos<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">ONFA\u2019s YouTube channel provides:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Official announcements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product updates<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Educational content and platform guides<\/span><\/li>\n<\/ul>\n<p><br \/><strong><span style=\"color: #f0b91d;\">ONFA Customer Support Channels<\/span><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Users can contact ONFA through the following <\/span><b>official support channels<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ONFA Customer Support Center:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Telegram: <\/span><b>@onfasupport<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Official Facebook Fanpage:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">ONFA Fintech (@onfaofficial) \u2022 Facebook<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Community Support on Telegram:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Telegram: <\/span><b>@onfasupport<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To protect your account and avoid fraud or impersonation, users are <\/span><b>strongly advised to contact ONFA only through official channels<\/b><span style=\"font-weight: 400;\"> listed above. ONFA does not take responsibility for issues arising from interactions with unofficial or fake accounts.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #f0b91d;\">Customer Support Policy<\/span><\/strong><\/p>\n<p><b>Support Hours<\/b><\/p>\n<p><b>Official Support Hours:<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> 08:00 \u2013 22:00 (GMT+7)<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Available <\/span><b>every day of the week<\/b><span style=\"font-weight: 400;\">, including weekends and public holidays.<\/span><\/p>\n<p><b>Support Handling &amp; Response Policy<\/b><\/p>\n<p><span style=\"font-weight: 400;\">To ensure fast, accurate, and secure assistance, users are encouraged to contact the <\/span><b>appropriate support channel<\/b><span style=\"font-weight: 400;\"> based on the type of issue.<\/span><\/p>\n<p><b>For General Inquiries<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Platform usage guidance and tutorials<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Policy explanations, programs, and user benefits<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">General information about the ONFA ecosystem<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please contact:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ONFA Official Fanpage<\/b><span style=\"font-weight: 400;\">, or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>ONFA Support Center<\/b><\/li>\n<\/ul>\n<p><b>For Technical Issues<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Account verification (KYC) errors<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transaction-related issues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">System or application errors<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Account lock or access restrictions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Asset-related complaints or disputes<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please submit a support request through ONFA\u2019s official support system to ensure accurate handling, data privacy, and account security.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #f0b91d;\">Submit a Support Request on the ONFA App<\/span><\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Users can submit a support request directly through the ONFA application by following the steps below:<\/span><\/p>\n<p><b>Step 1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0On the home screen, select <\/span><b>Support<\/b><span style=\"font-weight: 400;\"> from the app menu.<\/span><\/p>\n<p><b>Step 2<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Choose <\/span><b>Create Ticket<\/b><span style=\"font-weight: 400;\"> or tap the <\/span><b>Create Request<\/b><span style=\"font-weight: 400;\"> icon.<\/span><\/p>\n<p><b>Step 3<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Fill in all required support information, including:<\/span><\/p>\n<p><b>Issue Category:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On-chain \/ Off-chain transaction issues<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Asset deposit or withdrawal issues<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Internal ONFA transaction errors<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Account information or KYC updates<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">System, access, or security issues<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other issues<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><b>Transaction ID (Optional):<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The transaction ID shown in the transaction details (if applicable)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><b>Subject:<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A short and clear summary of the issue<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><b>Description:<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide a detailed explanation of the issue, including when it occurred and the support you need<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><b>Attachments (Optional):<\/b><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Upload relevant images or documents to help speed up the support process<\/span><\/li>\n<\/ul>\n<p><b>Step 4<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Tap <\/span><b>Create Ticket<\/b><span style=\"font-weight: 400;\"> to submit your support request.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"color: #f0b91d;\">Request Processing Time<\/span><\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All support tickets are processed within <\/span><b>up to 72 hours<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Requests are handled in <\/span><b>chronological order<\/b><span style=\"font-weight: 400;\">, from oldest to newest, to ensure fairness and efficiency.<\/span><\/li>\n<\/ul>\n<p><b>Tracking Your Support Request<\/b><\/p>\n<p><b>Step 1<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0On the home screen, select <\/span><b>Support<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Step 2<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Your ticket list will appear with the following status labels:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Open<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>In Progress<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Resolved<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Closed<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>All<\/b><\/li>\n<\/ul>\n<p><b>Step 3<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Select the ticket you want to view to track:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Submission time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Information you provided<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Detailed responses from the ONFA Customer Support team<\/span><\/li>\n<\/ul>\n<p><b>Important Notes<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Please <\/span><b>do not create multiple tickets for the same issue<\/b><span style=\"font-weight: 400;\">, as this may slow down the resolution process.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avoid sending repeated replies in a short period of time, as this may cause your request to be pushed back in the queue.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All official responses will also be sent to the <\/span><b>email address registered with your ONFA account<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">ONFA is committed to supporting, protecting, and standing by users throughout their journey within the ONFA ecosystem.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>ONFA has built a multi-channel support system to ensure users can always access accurate, timely, and secure information throughout their experience on the platform. Contact Support Below are the official information channels and support process provided by ONFA. Official ONFA Information Channels \u00a0 1. Website Official ONFA Websites: Login | ONFA: https:\/\/onfa.io ONFA Wiki: https:\/\/www.wikionfa.com\/ [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6104","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/onfa.us\/en\/wp-json\/wp\/v2\/pages\/6104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onfa.us\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onfa.us\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onfa.us\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onfa.us\/en\/wp-json\/wp\/v2\/comments?post=6104"}],"version-history":[{"count":8,"href":"https:\/\/onfa.us\/en\/wp-json\/wp\/v2\/pages\/6104\/revisions"}],"predecessor-version":[{"id":7648,"href":"https:\/\/onfa.us\/en\/wp-json\/wp\/v2\/pages\/6104\/revisions\/7648"}],"wp:attachment":[{"href":"https:\/\/onfa.us\/en\/wp-json\/wp\/v2\/media?parent=6104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}